Health Safety
Security &
Environment

HEALTH SAFETY SECURITY & ENVIRONMENT about


It is crucial to ensure safety while dealing with fuels. While our team takes care of leakages and damages for you, there are certain measures that a consumer needs to take in order to prevent accidents. To avoid mishaps, always be alert, check your appliance before switching on and off, and take immediate action.

Smelling gas?

1800-2022-999

What else should I do?

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SAFETY FAQS SAFETY FAQS

When outside: If you are outside and smell gas, then it is probably from the underground pipeline that supplies gas to the buildings. Call 1800-2022-999 immediately and get away from the area.

When inside: If you smell gas inside, it is probably coming from the appliance. When it is improperly fitted, the gas tends to leak from the pipe that connects the appliance. Switch off all the knobs and if you can still smell gas, contact your supplier for a refit. To avoid this, ensure that the fitting is done by an AG&P Pratham Certified Technician and keep check with a regular service.

In Case: You smell rotten eggs or a sulphur-like smell, there may be a gas leak. Gas is naturally odourless. You can smell it due to the addition of Odorant which is a harmless artificial smell to help you detect leakage. It is easily recognisable by most people. If you smell it around the house then you need to turn off the valve and take action immediately.

To Do: Call emergency helpline of AG&P Pratham or call the local fire department. Ensure no machinery is being operated around the area, divert traffic and any vehicle from the area, and warn others of the gas leak. Remove flammable objects from around the area and ensure there is no use of fire. Clear the area and stay away till help arrives.

Do not do: Absolutely do not ignore the smell of gas. If you smell it, report the leakage. Do not operate machinery around the area and do not let vehicles move or park in and around it. Do not use mobile phones around the area, call the emergency contact number when you are at a distance. Do not ignore unauthorised digging around the pipeline and do not let the use of pipeline equipment during the leak. Do not close any valve without the right directions.

To do: Immediately close the gas pipe isolation valve, Open all available doors and windows to facilitate ventilation, exit the premises and contact the AG&P emergency control room for assistance.

Do not do: Avoid using electrical appliances or switches in the vicinity of the leakage, prevent any open flames, sparks, or flammable materials near the leakage point and refrain from using mobile phones in the area.

Have further doubts? Get their answers here

DO'S AND DON'TS additionalguidance

  • CNG
  • PNG Household
  • PNG Commercial
  • PNG Industrial
CNG

  • Do’s

  • Ensure that an authorised engineer at a well-equipped workshop does the installation or servicing of CNG kits.
  • Get your CNG cylinders hydro tested every three years.
  • Get your vehicle thoroughly checked by an authorised workshop every year.
  • Keep your CNG kit and cylinder certificate handy
  • Keep a portable fire extinguisher and a first-aid box with cut and burn medication in the vehicle.
  • Be alert for emergencies and gas leaks and always follow safety instructions while driving.
do and dont

Do’s Don’ts

  • Don’ts

  • Do not install propane, LPG, or any other cylinder in place of your CNG cylinder.
  • Do not start the vehicle in the middle of getting your tank filled.
  • Do not use mobile phones near the installation and gas station areas.
  • Do not produce naked flames near the gas stations.
  • Do not keep flammable materials near the cylinder.
  • Do not place luggage or any heavy item over the cylinder to avoid breakage and damage to the cylinder, pipes, valves, hose, etc.

Safety instructions for visiting CNG station

  • Upon entering the station, get off your vehicle

  • Always keep your senses on alert for danger inside the station

  • Do not use mobile phones inside the station; preferably switch them off before entering

  • Do not smoke, do not use matchbox, lighter, open flame inside the station

  • Keep the area clean and do not litter

  • In case of emergency, do not panic. Keep your cool and proceed to a safer location

  • Follow the instructions given by the workers and the staff

For any complaints, mail us at: complaints@agppratham.com

PNG Household

  • Do’s

  • Every morning before turning on the gas stove, ensure good ventilation through windows and doors to let the gas dissipate in case there is any leakage.
  • In case you smell leakage near the yellow PE (poly-ethylene) line, call us immediately.
  • In case of any digging or construction activity on or around the gas pipeline, inform AG&P Pratham.
  • If you smell leakage during cooking, stop and turn off the supply, then call us to rectify the leak.
  • Close your hot plate valve and MCV before going to bed or going out of the house.
  • In case you want to get any changes in the pipeline, ensure an authorised person does the alterations.
  • Always insist on rubber tubes supplied or authorised by the gas company.
  • Ensure that the rubber hose is correctly fit.
  • If you smell gas and suspect leakage, close the main control valve located at the gas meter and contact us immediately.
do and dont

Do’s Don’ts

  • Don’ts

  • Do not allow naked flame, spark, flammable material, smoking, etc. near the leakage point.
  • Do not operate electrical appliances or switches near the leakage.
  • Do not allow vehicles near the leakage point. Do not dry clothes on the PE line and do not put clothes or any similar material on the handles.
  • Do not carry out digging activities on or around the pipes, or let anyone else perform them.
  • Do not throw garbage or eatables at the gas riser guard.
  • Do not remove the riser valve handle.
  • Do not alter the piping route of the connection on your own and without consultation from AG&P Pratham team.
  • Do not use unauthorised pipes or tubes.
  • Do not keep the GI piping hidden in cabinets or drawers; it needs to be in the open attached to the wall.

Safety instructions for PNG customers

  • Gas geyser should not be installed in confined space

  • Gas geyser should be installed in well ventilated areas

  • Use only ISI approved gas burner

  • Periodic cleaning of gas burner should be done

For any complaints, mail us at: complaints@agppratham.com

PNG Commercial

  • Do’s

  • Every morning before turning on the gas stove, ensure good ventilation through windows and doors to let the gas dissipate in case there is any leakage.
  • In case you smell leakage near the yellow PE (poly-ethylene) line, call us immediately.
  • In case of any digging or construction activity on or around the gas pipeline, inform AG&P Pratham.
  • If you smell leakage during cooking, stop and turn off the supply, then call us to rectify the leak.
  • Close your hot plate valve and MCV before going to bed or going out of the house.
  • In case you want to get any changes in the pipeline, ensure an authorised person does the alterations.
  • Always insist on rubber tubes supplied or authorised by the gas company.
  • Ensure that the rubber hose is correctly fit.
  • If you smell gas and suspect leakage, close the main control valve located at the gas meter and contact us immediately.
do and dont

Do’s Don’ts

  • Don’ts

  • Do not allow naked flame, spark, flammable material, smoking, etc. near the leakage point.
  • Do not operate electrical appliances or switches near the leakage.
  • Do not allow vehicles near the leakage point. Do not dry clothes on the PE line and do not put clothes or any similar material on the handles.
  • Do not carry out digging activities on or around the pipes, or let anyone else perform them.
  • Do not throw garbage or eatables at the gas riser guard.
  • Do not remove the riser valve handle.
  • Do not alter the piping route of the connection on your own and without consultation from AG&P Pratham team.
  • Do not use unauthorised pipes or tubes.
  • Do not keep the GI piping hidden in cabinets or drawers; it needs to be in the open attached to the wall.

Safety instructions for PNG customers

  • Gas geyser should not be installed in confined space

  • Gas geyser should be installed in well ventilated areas

  • Use only ISI approved gas burner

  • Periodic cleaning of gas burner should be done

For any complaints, mail us at: complaints@agppratham.com

PNG Industrial

  • Do’s

  • Only let trained and authorised people use and operate the Natural Gas installation equipment.
  • Keep the natural gas pipeline and equipment away from any other gas or chemicals. Prevent any external load on the pipeline.
  • In case the natural gas upstream and downstream pressure on the regulator shows a variation, immediately close the ‘Main shut-off’ valve and burner and contact AG&P Pratham.
  • Close ‘Main shut-off’ valve in case you suspect any gas leakage and call AG&P Pratham in case of faulty installation or equipment.
  • Consult AG&P Pratham before carrying out any construction activity or digging on or near the gas pipeline to prevent damage.
  • In case of fire anywhere near the pipelines, close the ‘main shut-off’ valve and inform AG&P Pratham immediately.
  • Install DCP fire extinguisher and caution boards around the pipeline and its equipment.
  • Maintain cleanliness near the pipeline and equipment.
  • Keep the pathway to the gas installation free of any objects for easier access.
  • Evacuate immediately in case of any emergency.
  • If you smell gas and suspect leakage, close the main control valve located at the gas meter and contact us immediately.
do and dont

Do’s Don’ts

  • Don’ts

  • Do not use mobile phone while using the gas.
  • Do not use naked flames around the leakage of gas.
  • Do not temper with, reset, replace the regulator, meter safety valve, or any other critical equipment. Do not install any other equipment or extensions without consulting AG&P Pratham
  • Do not keep or install any heating, electrical, or ignition equipment on or near the gas pipeline.
  • Do not open pipeline valve in case you have been informed of a supply shut beforehand by AG&P Pratham. Wait for further information before using.
  • Do not use electrical appliances or appliances that produce spark in case of a leakage.
  • Do not carry out burning, heating, or spark work near the pipeline and its equipment.
  • Do not keep flammable items or fuel such as petrol, diesel, etc., near the pipeline.
  • Do not allow vehicles near the pipeline installation.
  • Do not smoke near the pipeline. Do not let any unauthorized person in the restricted area of the pipeline installation.

Safety instructions for PNG customers

  • Gas geyser should not be installed in confined space

  • Gas geyser should be installed in well ventilated areas

  • Use only ISI approved gas burner

  • Periodic cleaning of gas burner should be done

For any complaints, mail us at: complaints@agppratham.com

MORE INFORMATION ON SAFETY additionalguidance

additional guidance
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